What separates the best managers from the rest? Many would say goal attainment. Others would say customer service. Some would say fiscal performance. Unfortunately, all are wrong. What separates the best managers from the rest is their ability to build and coach a team. Yes, the most important managerial activities include: employee training and development, coaching, and workplace empowerment. And to most people, these activities are generally considered "soft skills". Let's take a look at today's managers. [...]